RETURNS | DAMAGES | WARRANTY | FEES
To receive a RAN, please call our Customer Service department at 1.877.905.4015. RA numbers expire in 15 days.
Customer Service must be notified of a defective unit. A Return Authorization Number will be needed for any returns. Items received within 15 days may or may not be replaced. It is the manufacturer’s discretion to either replace or repair the item. If the items have markings, engraved, or altered, they will only be repaired under warranty. If an item is returned and found not to be defective and in perfect working condition, the warranty will be VOID.
Please notify customer service at VRedtech.com within 3 days of receipt of goods for any damage or shortages. Notification must be made within 3 days, no exceptions.
Invalid/Incorrect Shipping Address
Orders received with an invalid or incorrect shipping address are subject to a $23.50 fee per carton.
The warranty begins from the date the item is shipped from our warehouse. Metal Carts limited Lifetime Warranty. Electrical one year. Most other products are one year from the date of shipment.
Restock Rate, Non Defective Products
There is a 15% restock charge. The product must be received in perfect condition and original packaging. If the product is deemed used or unsalable, the product will be returned to the sender at the sender's expense.
You can email us at firstname.lastname@example.org or call us toll free at 1.877.905.4015. Thank you!
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